Prepared for
Industries · Airlines & AviationFaster answers for passengers, clearer operations.
From first message to approved action. A person stays in control at every step.
The numbers and workflow statuses I'd set up for a regional airline or ground handler, in one view. Illustrative only: a fictional operation with sample data.
Airlines, airports and ground handlers already run reservation and departure control systems, baggage tracing tools, contact centre platforms and operations dashboards. What is usually missing is the workflow between them: passengers chasing updates by phone, delayed bags tracked through email chains, and lost property sitting in a back office. I build AI assistants and automations for passenger service, baggage and lost-and-found, and daily operations summaries. AI never makes safety or maintenance-release decisions, and your team approves anything that needs a human eye.
Send me a recent export of delays, bag reports or passenger enquiries (no passenger names needed). I show you where passengers chase updates, where agents lose time, and the three fixes to start with.
Enter your own numbers: repetitive tasks like enquiries, bookings, documents, orders and reports. Nothing is sent anywhere.
A simulated fortnight at Airline 1. Each card is a passenger moving through your workflow, with a person approving anything important. Sample data.
Simulation with sample data. Real timing depends on your volumes, systems and team.
Routine questions answered at any hour, in the passenger's language.
Questions about baggage allowance, check-in times, travel documents and booking changes are answered on chat and your website from your own published guidance. Special assistance and anything about an individual passenger's case goes straight to an agent.
Simulate this for my business →Clear updates during delays and claims answered without a backlog.
When a flight is delayed or cancelled, a clear update is drafted from your own operational data and policies, with connections at risk and voucher rules flagged. A duty agent approves every message before it goes to passengers.
Simulate this for my business →
Each claim is matched to the booking and flight record, documents are checked and a reply is drafted under your policy. Agents review and decide every claim. Nothing is sent or paid automatically.
Simulate this for my business →Passengers kept informed and lost items sent home.
Delayed bag reports are logged from chat with photos and tag numbers. Every traced bag gets a daily update to the passenger, so they stop calling, and your baggage team handles only the exceptions.
Simulate this for my business →
Lost item reports are matched with found items by description, place and photo. Staff confirm each match, then the return or courier is arranged and the passenger is told.
Simulate this for my business →The day's picture in one short message, before the first wave.
Every morning, managers receive a short summary of yesterday's on-time performance, delay causes by station, open baggage cases and complaints. It informs people. Operations control makes every decision.
Simulate this for my business →Ten modules that read your booking, baggage, service and operations data, and show where time and revenue are lost.
Answers routine questions on chat and web from your own guidance, and routes group and corporate enquiries to sales.
Watch the demo →Ask for pricingSubmit the formDrafts delay and cancellation updates from your own data and policies, for a duty agent to approve.
Watch the demo →Ask for pricingSubmit the formLogs bag reports from chat and sends passengers a daily update on every traced bag.
Watch the demo →Ask for pricingSubmit the formMatches lost item reports with found items by description and photo, for staff to confirm.
Watch the demo →Ask for pricingSubmit the formChecks compensation and damaged bag claims against the flight record and drafts replies for agents.
Watch the demo →Ask for pricingSubmit the formGroups delays by station, route and time of day, and shows which causes repeat.
Ask for pricingSubmit the formChecks fuel, catering and handling invoices against your agreements and flags differences.
Ask for pricingSubmit the formAnswers staff questions from your approved manuals. Safety and airworthiness decisions stay with licensed staff.
Ask for pricingSubmit the formSends seat, bag and upgrade offers before departure, based on your own rules and availability.
Ask for pricingSubmit the formB2B growth: companies, freight forwarders and travel agencies researched and approached for corporate travel, cargo and agency deals.
Ask for pricingSubmit the formFor airlines, airports, ground handlers and charter operators. Tick what fits your business, then send me your list and I'll tell you where to start.
Each pack bundles the use cases that work best together, so you get a working result first and add more once it pays off.
Best for: Airlines that want fewer calls and calmer disruption days.
Best for: Airlines and ground handlers that want bags traced and passengers informed.
Best for: Operations teams that want a clear daily picture and fewer repeat delays.
Best for: Airlines that want more revenue per passenger and new corporate, cargo and agency accounts.
Fill in this form. Your details go to shahzad@shazzbiz.com and you get a short plan with your quickest wins and pricing. Questions first? Ask on WhatsApp.
Something else on your mind? Ask me on a short call.
Yes. I build on top of your reservation, departure control and baggage systems, for example Amadeus, Sabre or Navitaire, plus baggage tracing tools such as WorldTracer and your contact centre platform. Where a system has an API or integration, I connect to it directly. Where it does not, we use exports, shared inboxes or forms. Your core systems stay as they are.
No. AI never makes safety, airworthiness or maintenance-release decisions, and it does not change operational plans on its own. It can summarise records, search manuals and draft reports, but certifying staff, operations control and your safety teams make every decision. Workflows are scoped with your safety and compliance teams and kept outside safety-critical systems.
Disruption messages are drafted from your own operational data and policies, and they run in "draft for approval" mode, so a duty agent checks them before they go out. Routine answers, like baggage allowance, can be automatic. Anything about compensation, safety or an individual passenger's case is handed to a person.
Passenger records are personal data, and some, such as special assistance needs, are sensitive. Before building, we settle what the AI can access, where data is stored and processed, including data residency, and how long it is kept, in line with UK GDPR, the UAE's PDPL or other rules where you operate. Passport and payment details are never passed to the AI, and access is logged.
No. I set everything up, connect the systems and show your team how it works. Day to day, agents approve drafts, pick up handed-over cases and read the morning briefing, all from tools they already use. If something needs changing, like a new baggage policy or route, you tell me in plain language and I update it.
It depends on your tools, the size of your operation and the use cases you start with. A first workflow, such as delayed bag updates or a passenger assistant, can often be running within a few weeks. A short call gives you a clear scope, timeline and price for the first step, so you know what you are getting before any work starts.
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