Prepared for
Industries · HospitalityMore direct bookings, guests who come back.
From first message to approved action. A person stays in control at every step.
The numbers and workflow statuses I'd set up for a hotel or serviced apartment group, in one view. Illustrative only: a fictional hotel with sample data.
Most hotels already run a property management system, a channel manager, a booking engine and a guest messaging app, plus WhatsApp and email on the side. What is usually missing is the workflow between them: pre-arrival messages sent by hand, service requests lost between shifts, and loyalty that stops at checkout. I build AI assistants and automations that connect these tools, answer routine guest questions and route requests to the right team. Your team approves anything that needs a human eye.
Send me a recent export of bookings by channel and a sample of guest messages (no guest names or payment details needed). I show you where commission, slow replies and missed offers are costing you, and the three fixes to start with.
Enter your own numbers: repetitive tasks like enquiries, bookings, documents, orders and reports. Nothing is sent anywhere.
A simulated fortnight at Hotel 1. Each card is a guest moving through your workflow, with a person approving anything important. Sample data.
Simulation with sample data. Real timing depends on your volumes, systems and team.
Questions answered and the stay planned before the guest arrives.
Routine questions about breakfast, parking, check-in times and directions are answered on WhatsApp and web chat from your own house information, in the guest's language. Complaints, refunds and anything unusual go straight to a member of your team.
Simulate this for my business →
A few days before arrival, each guest gets offers that match their booking: a room upgrade, late checkout, breakfast or an airport transfer. You set the offers and prices, and the front desk confirms each upgrade.
Simulate this for my business →Shorter queues at the desk and keys ready when the room is.
Check-in links go out at the right time before arrival, and mobile keys are sent to compatible door locks once the room is ready. Any problem is flagged to the front desk, and your team can cancel or reissue a key at any point.
Simulate this for my business →Every request reaches the right team, first time.
Requests from guest chat become housekeeping, maintenance or room service tasks, assigned to the right team with a room number and due time. Urgent issues are flagged to the duty manager, and the guest is told when to expect help.
Simulate this for my business →A strong reputation and guests who book direct next time.
New reviews from booking sites and maps are collected in one place and a reply is drafted in your voice. Low scores reach the duty manager the same day, and nothing is posted until a manager approves it.
Simulate this for my business →
Past guests are invited back at the time they usually travel, with a direct booking link and the preferences they had last time. Your team approves each campaign before it goes out.
Simulate this for my business →Ten modules that read your booking, messaging and service data, and show where time and revenue are lost.
Answers routine guest questions on WhatsApp and web from your own house information, and hands the rest to your team.
Watch the demo →Ask for pricingSubmit the formSends pre-arrival offers by booking type and shows take-up by offer, room type and channel.
Watch the demo →Ask for pricingSubmit the formSends check-in links and mobile keys at the right time and flags any problem to the front desk.
Watch the demo →Ask for pricingSubmit the formTurns guest requests into housekeeping, maintenance and room service tasks with a due time.
Watch the demo →Ask for pricingSubmit the formCollects reviews in one place, drafts replies for approval and flags low scores the same day.
Watch the demo →Ask for pricingSubmit the formFollows up unfinished bookings and quote requests from your website, so fewer guests go to booking sites.
Ask for pricingSubmit the formShows which rooms are clean, inspected and ready, and tells the front desk the moment they are.
Ask for pricingSubmit the formRemembers each guest's preferences across stays so the team can get them right next time.
Ask for pricingSubmit the formA morning summary of occupancy, arrivals, direct share and open requests, sent to managers on WhatsApp.
Ask for pricingSubmit the formB2B growth: companies, event organisers and travel planners researched and approached for room and event contracts.
Ask for pricingSubmit the formProven system we demo, set up, support and extend with AI. Pricing on a call.
For hotels, serviced apartments and hotel restaurant teams. Tick what fits your business, then send me your list and I'll tell you where to start.
Each pack bundles the use cases that work best together, so you get a working result first and add more once it pays off.
Best for: Hotels that want fast answers, smooth check-in and requests handled first time.
Best for: Properties that want more direct bookings and more revenue per stay.
Best for: Busy teams that want rooms ready on time and one clear view each morning.
Best for: Hotels that want guests to return and new corporate and event accounts.
Fill in this form. Your details go to shahzad@shazzbiz.com and you get a short plan with your quickest wins and pricing. Questions first? Ask on WhatsApp.
Something else on your mind? Ask me on a short call.
Yes. I build on top of your existing property management system, channel manager and messaging tools, for example Opera, Mews or Cloudbeds, plus WhatsApp Business and email. Where a system has an API or integration, I connect to it directly. Where it does not, we use exports, shared inboxes or simple forms. You keep your current tools and your team keeps working the way it does.
Only if you want it to. Routine answers, like breakfast times or parking, can go out automatically using your own house information. Anything sensitive, such as complaints, refunds, billing questions or review replies, runs in "draft for approval" mode, so a member of your team checks it first. The assistant hands over to a person whenever it is unsure.
It can connect to compatible mobile key and door lock systems to send keys, check-in links and access codes at the right time. Access rules stay in your existing lock and PMS setup, and your team can cancel or reissue a key at any point. I do not replace your access control system. I automate the messages and steps around it.
Guest data stays in your own systems wherever possible. Before building, we agree what the AI can see, where data is stored and processed, and how long it is kept, in line with the data protection rules where you operate, such as UK GDPR or the UAE's PDPL. Passport and payment details are never passed to the AI, and access is limited by role and logged.
No. I set everything up, connect the tools and show your team how it works. Day to day, your staff approve drafts, pick up handed-over messages and read the morning dashboard, all from tools they already use. If something needs changing, like a new offer or updated house information, you tell me in plain language and I update it.
Yes. A boutique hotel or a handful of serviced apartments often benefits most, because the same few people handle bookings, messages and service requests. Starting with a guest messaging assistant and pre-arrival messages usually frees up the most time. Larger groups can add multi-property reporting and shared workflows later.
It depends on your tools, the size of your property and the use cases you start with. A first workflow, such as a guest messaging assistant, can often be running within a few weeks. A short call gives you a clear scope, timeline and price for the first step, so you know what you are getting before any work starts.
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