Industries · Flight Catering & Ground Services

AI Automation for Flight Catering & Ground Services

Every flight, meal, bag and vehicle coordinated by one AI layer on top of the systems you already run.

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Aircraft being turned around at an airport stand at dusk, with catering, fuel, baggage, cargo and pushback vehicles
AI automation map01 / 09

Flight schedule & delays

AODB · Airline feeds
  • Schedule changes trigger every downstream task
  • Delay and SLA alerts go to the right team
  • No re-keying between airline and ops systems
Outcome: Instant re-planning

From flight schedule to on-time delivery. A person approves every critical action.

The problem

Your operation runs on ten systems and a lot of phone calls

A schedule change in AODB has to reach catering, the warehouse, the driver and the ramp team in minutes. Today that hand-off is manual: someone re-keys it, chases it and reports it. Delays, waste and missed SLAs live in those gaps.

AODBFlight operations
DCSDeparture control
BHSBaggage handling
WMSWarehouse & inventory
TMSTransport & fleet
ERPFinance & procurement
HRCrew & rosters
IoTGPS & sensors

ShazzBiz connects them through APIs. Nothing gets replaced.

Flagship workflows

Five end-to-end workflows you can pilot one at a time

Start with the workflow that hurts most, prove it, then roll out the rest in phases.

Flight → Catering → Warehouse → Dispatch

From the airline's flight schedule to a confirmed delivery at the aircraft, with no re-keying.

  • Outcome: less waste, fewer fulfilment errors, on-time delivery to the aircraft
Schedule received
Meal needs extracted
Inventory checked
Production started
Vehicle dispatched
Delivery confirmed
Every use case

20 AI automation services across the operation

Pick any of these for your pilot, or combine them into a phased roll-out.

Flight & ground ops

  • Flight operations: schedule monitoring, turnaround tasks, delay and SLA alerts
  • Ground handling: ramp coordination, task dispatch, status tracking
  • Crew & workforce: shift planning, skill-based task allocation
  • Exception management: detect delays, shortages and missed tasks
  • Compliance & quality: SOP checks, audit prep, incident workflows

Catering & inventory

  • Catering operations: order processing, meal quantity planning, production scheduling
  • Warehouse operations: receiving, putaway, picking, cycle counts
  • Inventory management: low-stock and expiry alerts, reconciliation
  • Forecasting & planning: demand, staffing and capacity forecasts
  • Documentation: AI extraction of invoices, manifests and delivery notes

Fleet, cargo & GSE

  • Transport & fleet: dispatching, route optimisation, ETA prediction
  • Ground support equipment: allocation, utilisation, availability prediction
  • Predictive maintenance: flag issues from usage and history
  • Cargo operations: status monitoring, shipment exceptions, documents
  • Customer / airline support: status queries and request routing

AI agents & intelligence

  • Voice AI agent: ask for status hands-free, trigger approved workflows
  • Operations copilot: “Which flights have catering delays?”
  • Management analytics: automated KPI summaries and daily reports
  • ERP / WMS / TMS integration: connect, don't replace
  • Cross-system automation: one event, actions across every platform
Control tower preview

Your operation at a glance: flights, stock, fleet and exceptions

What your management team sees every shift, in one view.

Operations control tower · Station 1Illustrative sample data
128Flights today
96%On-time delivery
38 minAvg. turnaround
82%GSE utilisation
7Open exceptions
Exception monitorAI action
XY102Catering delay, 12 minTruck re-routed
XY205Low stock, special mealsAwaiting approval
GSE-03Belt loader maintenance dueSpare assigned
XY310Fuelling delay, 8 minTeam alerted
How it works

An AI layer on top of the systems you already trust

  1. 01Existing systemsAODB, WMS, TMS, ERP, HR, IoT, airline feeds
  2. 02Knowledge baseSOPs, recipes, allergen data, manuals, regulations
  3. 03White-label AI agentDecision engine, event processing, business rules
  4. 04Workflow automationTasks assigned, actions executed with approvals
  5. 05Dashboards & alertsReal-time KPIs, exception alerts, daily reports
Your environment. Your data. Your agents.

Agents are white-labelled and deployed in your own technology stack. You keep control of users, operational data and the solution. ShazzBiz has no access after handover.

  • 100% white label
  • On-prem or in your cloud
  • Role-based approvals

How we start: one workflow, not a platform

  1. Step 1Pick a priority workflowOne workflow for a pilot, or several for a phased roll-out.
  2. Step 2Workflow discoveryWe map systems, manual steps, data and APIs, and which decisions AI recommends or executes.
  3. Step 3Fixed-scope proposalArchitecture, plan, timeline and a one-time cost.
  4. Step 4Build, deploy, hand overIntegration, agent build, testing and deployment in your stack, then full handover.
FAQ

Questions I get asked

Something else on your mind? Ask me on a short call.

Ask your question on WhatsApp
Do we need to replace our ERP, WMS or TMS?

No. The agents connect to your existing ERP, WMS, fleet, HR, airport and airline systems through APIs. Where a system has no API, we use exports, shared inboxes or forms.

Who owns the AI agents and the data?

You do. The agents are white-labelled, deployed in your environment and handed over in full.

Will the AI act without our approval?

You decide. During discovery we agree which decisions it only recommends and which it may execute. A person approves every critical action.

Can we start with just one workflow?

Yes, and that is how most teams start: pick the workflow that hurts most, prove it in a pilot, then add the rest in phases.

How is it priced?

A one-time development and implementation cost, fixed against the scope agreed after discovery. Ask for pricing on a short call or on WhatsApp.

What does the free AI audit include?

You tell me which systems you run and where work is handed over by phone, email or re-keying. I map those hand-offs and send you the three workflows to automate first. No system access is needed.

Get started

Choose your next step

Three ways to start. Pick the one that suits you, there is no obligation.

Book a 15-min callTell me which workflow hurts most and I'll show you what automating it looks like.Pick a time → See a live demoA short screen-share of the AI map, one workflow and the control tower.Request on WhatsApp → Free AI audit of your current systemsI map how your systems hand work to each other and send the three workflows to automate first.Fill the short form →

Request your free AI audit

Takes about a minute. You get a short written audit with the three workflows to automate first.

About you and your operation

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